Community voices, visualized

What people are telling us

Aggregated, anonymous trends from the Healthcare Experience Survey — helping communities see patterns, barriers, and opportunities for better care.

Key insights we have observed

257

Stories Shared

We have received 257 survey responses from people across the globe.

19%

Seek Attention Often

19% of the people who have taken the survey have sought attention often.

91%

Rate Experience Poorly

91% of the people who have taken the survey have rated their experience poorly.

Trends we have observed

By cross-referencing survey responses, we've identified key trends affecting healthcare access and satisfaction.

Global reach

Geographical distribution of the responses received

Where survey participants are located around the world.

Responses by region

Based on 257 responses

    Top countries

    Based on 257 responses

    Healthcare Access

    Getting to care

    How often people visit, where they go, and what stands in the way.

    How often people seek care

    Based on 257 responses

      Most visited facilities

      Based on 257 responses

      Distance traveled for care

      Based on 257 responses

      Transportation as a barrier

      Based on 257 responses

        Care Experience

        How care feels

        Ratings, wait times, respect, safety, and ease of getting help.

        Top reported challenges

        Based on 257 responses

        Wait time before being seen

        Based on 257 responses

        Feeling listened to and respected

        Based on 257 responses

        Ease of getting needed care

        Based on 257 responses

        Feeling safe and comfortable

        Based on 256 responses

          Facility cleanliness

          Based on 257 responses

          Accessibility challenges noticed

          Based on 257 responses

            What people are saying

            Hear from people across the globe about their experiences with healthcare organizations

            “The emergency ward near us needs more beds and staff on night shifts, because I once saw patients lying on the floor of the corridor waiting for a bed to become free.”

            Ifeoma Eze

            Nigeria

            “PhilHealth should cover a bigger share of hospital bills upfront, because I watched my neighbour's family scramble to sell a motorcycle just to pay a deposit for surgery.”

            Consolacion Reyes

            Philippines

            “Government clinics in our township need a doctor present daily instead of only twice a week, because I've seen patients arrive on the wrong day and be turned away with nothing.”

            Htet Aung

            Myanmar

            “Our clinic should open earlier and add extra staff on grant payment days, because that's when queues stretch around the building and elderly patients end up standing for hours.”

            Boipelo Mokoena

            South Africa

            “The hospital where I take my children should stop demanding payment upfront before treating emergencies, because I once had to run home to borrow money while my son was still in pain.”

            Adaeze Umeh

            Nigeria

            “Outer island communities need regular visits from doctors by boat or small plane, along with better-stocked aid posts, so people don't have to wait weeks for a health worker to arrive.”

            Selina Tuilagi

            Solomon Islands

            “International and government support should focus on rebuilding stable, well-equipped hospitals outside the capital, so people aren't forced to travel long distances during emergencies or times of unrest.”

            Wideline Joseph

            Haiti

            “State clinics in rural constituencies need to be resupplied with medicine more consistently, and staff transfers should be managed better so posts don't sit vacant for months at a time.”

            Ndapewa Shikongo

            Namibia

            “Government must invest in more district hospitals with reliable electricity and stocked pharmacies, so patients aren't referred elsewhere for treatments that should be available locally.”

            Amelia Chissano

            Mozambique

            “Health centres should add more staff during peak morning hours when most patients arrive, so that the mutuelle de santé insurance scheme actually translates into faster, more efficient service.”

            Uwase Marie

            Rwanda

            “The universal healthcare programme should cover a wider range of medications and specialist visits, so patients don't have to pay significant amounts out of pocket for treatments that should already be included.”

            Nino Beridze

            Georgia

            “Herder families in the countryside need mobile health units that visit regularly, along with better-equipped soum health centres, so people don't have to travel for days across the steppe for basic care.”

            Bat-Erdene Tumur

            Mongolia

            “Public hospitals need to expand their outpatient departments and hire more staff, because right now doctors see so many patients per day that consultations end up feeling rushed and impersonal.”

            Linh Nguyen

            Vietnam

            “Public hospitals should reduce informal payments that patients feel pressured to make to staff, and the government should raise health worker salaries properly so this practice is no longer needed to get decent care.”

            Sopheak Chan

            Cambodia

            “Basic Health Units in the remote dzongkhags need to be staffed with a doctor, not just a health assistant, so villagers don't have to travel for hours down mountain roads whenever their condition is more serious than a common cold.”

            Tshering Dorji

            Bhutan

            “Basic medical consultations should be more affordable or subsidised, so people don't delay seeing a doctor due to cost alone.”

            Grigor Petrosyan

            Armenia

            “County health posts need better funding and regular medicine supplies, so people don't have to travel to town for treatable illnesses.”

            Consolata Wanjiru

            Kenya

            “Public clinics should introduce appointment booking through an app, so people aren't stuck waiting around without knowing their turn.”

            Youssef Haddad

            Jordan

            “Government must ensure hospitals are consistently stocked with drugs and staffed with enough doctors, so patients aren't turned away or told to come back later.”

            Lindiwe Ncube

            Zambia

            “The northern regions need more health centres built closer to the villages, so people don't have to travel so far during the rainy season.”

            Kofi Adjei

            Ghana

            “PhilHealth coverage should be expanded so patients don't have to pay so much out of pocket for hospital bills during emergencies.”

            Ana Cruz

            Philippines

            “Government hospitals should add more consultation rooms and staff, because the current ones cannot handle the number of patients coming in daily.”

            Suresh Bahadur

            Nepal

            “The government should send more nurses to the mountain villages and make sure medicine deliveries actually reach the clinics on schedule.”

            Boitumelo Sithole

            Lesotho

            “The province needs to recruit more family doctors, because right now thousands of people don't even have one and end up relying on walk-in clinics for everything.”

            Ingrid Larsen

            Canada

            “Outer island clinics need much more consistent funding, so that they stay properly stocked with medicine and staffed with reliable health workers all year round, even during the cyclone season.”

            Litia Vosanibola

            Fiji

            “Rural health posts need more consistent government funding, so that they remain properly stocked with medicine and staffed by qualified health workers throughout the entire year, not only occasionally.”

            Nimal Perera

            Sri Lanka

            “Emergency response times should be much faster, with more ambulances and hospital staff on duty during peak hours, holiday weekends, and carnival season when demand rises sharply.”

            Anita Ramkissoon

            Trinidad and Tobago

            “Rural communities urgently need clinics that are properly staffed with well-trained medical workers and stocked with essential medicine, so that people do not have to walk so far for basic healthcare.”

            Kwame Asante

            Ghana

            “Emergency wards need more trained staff on duty and a dependable medicine supply, so that patients are not turned away or made to wait during critical, life-threatening situations that cannot be delayed.”

            Ahmed Khan

            Pakistan

            “Government hospitals should reduce waiting times by hiring more staff and upgrading the appointment booking system, lah, so that patients can be attended to more efficiently without unnecessary delay.”

            Farah Ismail

            Malaysia

            “Hospitals need more staff and medical supplies during hurricane season, when patient numbers spike quickly and resources run out fast, leaving a whole heap of people without the proper care them need.”

            Kevin Brown

            Jamaica

            “More qualified doctors should be posted permanently to rural clinics, so that families are not forced to travel long distances and spend money they do not have just to get basic treatment for simple ailments.”

            Grace Otieno

            Kenya

            “Rural townships desperately need more clinics properly staffed with trained health workers and stocked with essential medicines, so people don't have to travel so far for basic care.”

            Thabo Nkosi

            South Africa

            “Government hospitals urgently need better funding, more trained staff, and streamlined processes so that patients aren't forced to wait for hours in overcrowded waiting rooms just to receive basic medical attention and treatment.”

            Ravi Shankar

            India

            “I have personally experienced being expected to pay informal fees just to be attended to properly in a public facility. When I had nothing extra to give I was made to wait longer and treated with less care than others. This corruption must be dealt with seriously. There must be proper accountability mechanisms and a way for patients like me to report these things anonymously without fear of what might happen to us afterward.”

            Nji Mbiydzenyuy

            Cameroon

            “I have lived in both anglophone and francophone regions of Cameroon and I have seen with my own eyes how differently healthcare resources are distributed. English speaking regions have historically received less investment and the crisis has made things even worse. There must be equitable distribution of healthcare resources across all regions regardless of language or political considerations.”

            Enow Orock

            Cameroon

            “Mental health services for Cameroon dey almost invisible and I have struggled personally because of this. There are very few trained mental health professionals and the stigma is very strong so I suffered in silence for a long time before seeking help. We need mental health to be integrated into every primary health facility not just available in a few specialist places that most people cannot afford to reach.”

            Fomban Kengne

            Cameroon

            “Medicine shortages for public facilities dey frustrate me too much. I go there with my prescription and dem tell me say the drug no dey available. Then I must go buy am for private pharmacy where price dey high. I am living with HIV and interruption in my treatment is not a small thing, it is dangerous. Supply chain management must be taken seriously at every level of the system.”

            Tabe Lyonga

            Cameroon

            “For rural areas like where I come from, healthcare is almost nonexistent. I have trekked long distance just to reach a health post wey no even get proper medicine or equipment. Government must invest in bringing healthcare to the people in the villages not just building facilities in the cities and forgetting the countryside where most people actually live.”

            Hamidou Bello

            Cameroon

            “Maternal mortality for Cameroon dey too high and the situation for the anglophone regions don make am worse. When I gave birth I was frightened by the conditions I met. We need more midwives, better equipped maternity wards and proper postnatal follow up. The number of women wey dey die from things that are completely preventable is a national shame and government must treat this as the emergency wey it truly is.”

            Manka Ewane

            Cameroon

            “Healthcare for Cameroon dey cost too much for ordinary person like me. Even with the new UHC programme plenty things still no covered and I dey pay a lot out of pocket. Government health expenditure na only small percentage of GDP and we households dey carry most of the burden. This must change. Health must be treated as a right not a privilege for those wey get money.”

            Bih Tanyi

            Cameroon

            “The situation for Bamenda don affect healthcare very badly. Some health facilities don close completely, others dey run with minimal staff because workers dey fear for their safety. Government must protect health facilities and health workers for conflict areas. Neutral spaces for care must be respected by all parties, no matter wetin dey happen politically.”

            Ndi Fontem

            Cameroon

            “We need more doctors bad bad. I hear say Cameroon get shortage of 68,000 health workers and I believe am because every time you go clinic the place dey overwhelmed. On top of that plenty doctors dey leave go Canada every year. Government must give better pay and better conditions so that our trained people fit stay for here and serve our own community.”

            Epie Ngome

            Malawi

            “Since the crisis started in the anglophone regions, healthcare don become something wey only lucky people fit access. So many facilities don close, the ones wey still dey open no get enough staff or medicine. Government must find way to bring proper care to conflict affected areas even if dem must use mobile clinics. People for these areas dey suffer too much and nobody dey talk about it enough.”

            Akwo Mbah

            Cameroon

            “The community health worker program in our area has been really helpful and I would love to see it expanded further. Having someone from the community who comes to check on families and refer people when needed has made healthcare feel much more accessible. More investment in this kind of community level care would benefit everyone especially those who struggle to reach facilities.”

            Chifundo Mwale

            Malawi

            “The waiting time is the main thing I would change. If they could reduce how long patients wait before being seen it would make the experience much better. But the care itself when you get in is really good. The nurse I saw was very thorough and explained everything clearly and made me feel like my health mattered to her personally.”

            Mayamiko Chirwa

            Malawi

            “Things have improved a little compared to a few years ago, I will say that. But there is still a long way to go especially with medicines being out of stock so often. If the government can fix the supply chain consistently and keep working on reducing waiting times I think people's confidence in the public system would grow a lot.”

            Chimwemwe Phiri

            Malawi

            “The waiting times are really long but once you finally get to see someone the care is generally okay. I think the main problem is just that there are too few staff for too many patients. If they could sort out the staffing the whole experience would improve a lot because the health workers themselves are genuinely trying their best with very limited resources.”

            Thokozile Banda

            Malawi

            “The health centre near me is not bad but the communication could be much better. Sometimes you come for an appointment and the doctor is not there and nobody told you. A simple phone message system to let patients know about changes would save people a lot of wasted time and transport money. Small improvements like that would make a big difference.”

            Lusungu Gondwe

            Malawi

            “Elderly people here are really struggling to access care. Many have multiple conditions and need regular follow up but the distance and cost of transport make it almost impossible for them to come consistently. We need outreach programs specifically for elderly patients where health workers go to them rather than always expecting them to come to the facility.”

            Innocent Nkosi

            Malawi

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            All data is aggregated and anonymous. Percentages are rounded and shown per question based on available responses.